TERMS & CONDITIONS
Customer Care
Our Commitment to You
At Studley Park Farm, we aren't just selling meat; we’re building a community. We believe in transparent communication and are dedicated to ensuring every experience you have with us is exceptional.
What You Can Expect:
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Personalised Service: You’re dealing directly with the farmers. Whether you have a question about a specific cut or our regenerative practices, we provide honest, firsthand answers.
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Prompt Communication: We aim to respond to all enquiries within one business day. If we’re out in the paddock or in the workshop, we’ll get back to you as soon as we’re back at the desk.
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End-to-End Support: From the moment you place an order to the first meal on your table, we are here to assist.
We value your feedback as it helps us grow and improve. Thank you for trusting us to be part of your family’s journey toward sustainable, ethical eating.
Privacy & Safety
Your Privacy & Data Security
At Studley Park Farm, your privacy is a priority. We only collect the information necessary to get our Southern Tablelands produce to your table—typically your name, delivery address, email, and phone number.
How We Protect You:
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Secure Payments: We do not store your credit card details. All transactions are processed through industry-standard, PCI-compliant secure gateways (like Stripe or PayPal) using end-to-end encryption.
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Data Usage: We use your data strictly for order fulfilment, delivery logistics, and (if you’ve opted in) occasional farm updates. We will never sell your data to third parties.
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Transparency: In accordance with the Australian Privacy Principles (APPs), you have the right to access, correct, or request the deletion of any personal information we hold about you.
Safety & Security: We implement robust digital safeguards to protect our database. While no system is 100% impenetrable, we use multi-factor authentication and secure server protocols to ensure your shopping experience is as safe as it is reliable.
For any privacy-related enquiries, please contact us at ben@studleyparkfarm.com.au
Quality Assurance & Freshness Guarantee
We stand behind every cut that leaves Studley Park Farm. If your order does not meet your expectations for freshness or quality upon arrival, please contact us within 24 hours of delivery.
Because we deal with fresh, perishable products, prompt communication is essential so we can investigate the issue and make it right.
Returns & Refunds
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Major Faults: If there is a major problem with your order (e.g., it arrives spoiled or damaged), you are entitled to a full refund or replacement.
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Change of Mind: Due to health and safety regulations and the perishable nature of our products, we cannot accept returns or offer refunds for "change of mind" once the meat has been delivered.
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Proof of Purchase: Please keep your order confirmation and, if possible, take a photo of any issues to help us with our quality control.
Your trust is our priority. We are here to ensure your paddock-to-plate experience is exceptional every time.
Payment Methods
- Credit / Debit Cards
- Bank Transfers
- Offline Payments